Simple returns and refunds, across every category

1. Return Window

You can request a return or exchange within 7 days of receiving your order. Requests made after this window may not be accepted, except in cases covered under Damaged or Wrong Items below.

2. Eligibility for Returns

To be eligible for a return, an item must generally be:

• Unused, unworn, and in the same condition you received it
• In its original packaging, with tags and accessories included
• Accompanied by the order number or proof of purchase

3. Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned unless they arrive damaged or defective. This includes:

• Opened or used cosmetics and personal care items
• Innerwear, socks, and similar personal-use fashion items
• Earrings and pierced jewellery once opened
• Items marked as final sale or clearance at the time of purchase

4. Damaged or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the item. We’ll arrange a replacement, exchange, or full refund once the issue is verified — at no extra cost to you.

5. How to Request a Return

To start a return or exchange:

• Message us on WhatsApp or email with your order number and the reason for return
• Share photos of the item if it’s damaged, defective, or incorrect
• Our team will confirm eligibility and share the next steps, including where to send the item if needed

6. Return Shipping

If a return is due to our error — a damaged, defective, or wrong item — FT-WORLDS covers the return shipping cost. If you’re returning an item for any other reason (such as a change of mind, where eligible), return shipping costs are the customer’s responsibility unless stated otherwise at checkout.

7. Refund Process & Timeline

Once your returned item is received and inspected, we’ll notify you of the approval status. Approved refunds are processed back to your original payment method, or as store credit where agreed. Refunds typically reflect within 5–10 business days, depending on your bank or payment provider.

8. Exchanges

If you’d prefer a different size, colour, or item instead of a refund, let our team know when you request your return — we’ll check availability and arrange the exchange once the original item is received back in eligible condition.

9. Order Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, it can no longer be cancelled and would need to follow the standard return process after delivery instead.

10. Contact Us

Have a question about a return, exchange, or refund? Reach out to our team — we’re happy to help.